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FAQ

RETURN POLICY

Thank you for shopping at Oxley Outfitters, we hope you love your purchase. However, if it’s not quite right you are welcome to return it for or exchange or refund. We will not refund if you have changed your mind, you do not need the item any more or you just dont think its what you wanted.

Please email info@oxleyoutfitters.com to discuss any returns within 5 days of receiving the item. Return of products will be at buyers expense.

CONDITIONS

Item(s) must be in new and original condition as purchased, with all labels, tickets attached, including original packaging where it is applicable.

The item(s) must be returned within 7 days of the date shown on the tax invoice.We understand that if the item was purchased for a gift it may take longer to find out that it wasn’t right, and provided that the item is in perfect condition, including tags we may grant extension to return the item - at Oxley Outfitters discretion.

Copy of the original Tax Invoice and the RETURN AUTHORISATION form must accompany the goods. If you have lost your invoice please let us know; if the purchase was made online we normally are able to re-print the invoice.

Please note that freight costs are non-refundable; refund is for the price of goods only, and will be given using the same method the purchase was made, refund are only at the discretion of Oxley staff.

If the item(s) need to be exchanged due to wrong sizing, additional freight cost may apply.

Please note: If your order was sent free of freight charges and is returned for refund, the original freight cost will be deducted from the amount refunded

FAULTY ITEMS

All of our products are from reputable manufacturers, and it is a very rare occurrence that we have a faulty item. However if it happens we will either:

Repair it if possible

Replace the item with the same item originally purchased (subject to stock availability)

Exchange it for another item 

Please state your preference on the returns/exchange form.

Please note that reasonable wear and tear that occurs as a result of normal usage, or if the item was not laundered according to the manufacturer’s instructions are not considered as fault.

RESTRICTED ACCESS

Access to certain areas of this website is restricted. Oxley Outfitters reserves the right to restrict access to other areas of this website, or indeed this entire website, at Oxley Outfitters’s discretion.

If Oxley Outfitters provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Oxley Outfitters may disable your user ID and password in Oxley Outfitters’s sole discretion without notice or explanation.

This website is provided “as is” without any representations or warranties, express or implied. Oxley Outfitters makes no representations or warranties in relation to this website or the information and materials provided on this website.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any matter you should consult an appropriate professional.

RETURN AUTHORISATION FORM

The RETURN AUTHORISATION FORM must accompany all items returned. Without this form it is difficult for us to identify the reason the product is sent back, and therefore the item(s) will be returned to the sender.

We recommend sending your return/exchange via registered post, so you are able to track it if necessary. Australia Post Express satchels are a convenient way for posting clothing and accessories. 

Please make sure that the items are well packaged. Oxley Outfitters will not take any responsibility for lost parcels or items that are damaged in transit. Your exchange will be processed in a timely manner (usually 1-2 business days) and new item(s) sent back to you, or the refund will be processed. In busy times or when we attend events it may take longer to process the transaction, so please allow up to 7 business days after receipt of the returned item. You will receive an email confirmation when we sent the new items or processed the refund.

PLEASE SEND RETURNS/EXCHANGES TO

Please contact us for postage details and to discuss your issue.

DELIVERY

Our website is connected to our shop’s inventory, therefore the items shown on the website are in stock and are normally dispatched within 1-2 business days. In the very rare case that an item is unavailable, we will contact you and let you know of the approximate delivery time or offer you a refund.

AS A GUIDE LINE WITHIN AUSTRALIA

Clothing/accessories: 1-3 business days to most locations (except some parts of WA, QLD and NT)

Larger orders, boxed items: VIC : 1-3 business days

NSW, SA, TAS, ACT : 2-4 business days

QLD : 4-5 business days

WA, NT : 3-6 business days Express service available by request; in normal postal service areas 1 business day delivery, outside of these areas: fastest possible delivery.

INTERNATIONAL:

Europe, USA, Canada, Japan, New Zealand: app. 6-14 business days. For other countries please email us for a quote. 

DELIVERY NOT RECEIVED

Please make sure that you enter the correct delivery address and contact details at the time of ordering. Should you enter the wrong details and we have to re-send the item(s) additional freight charges will apply.

If you haven’t received the item in the time frame we have quoted please first check your letterbox for a card left by Australia Post to collect the item from the local post office.

If they have attempted delivery while you were not home, they will leave a card and keep the item in the local Post Office for 7 days.

If there is no card left, please contact us immediately. All orders are sent with registration and we are able to track the progress of the delivery. If a card has been left for you, but the goods have not been collected in 7 days, and as a result returned to us, additional freight charges will apply to re-send the goods.

OUT OF STOCK ITEMS

If an item is on our website but the colour/size combination you wish to purchase is not available, please contact us via email, or phone. In most cases we are able to order the item for you, unless it is discontinued.

 

 

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